We get asked all the time which is better: "Scratchpad through the Chrome extension or Scratchpad through the web app?" The honest answer is this: Scratchpad works best when it's delighting the user, in whatever format works best for them.
👉 Web App
With that said, there are some pros and cons to the Chrome extension and the Web App version. There's also a way to bring together both worlds into one beautifully efficient flow.
Let's talk about the differences first:
Chrome Extension | Web App |
Scratchpad Command aka: Scratchpad On The Go | Keep your Home Page & favorites untouched |
Integrate with other websites/programs you're already using | Using other Chrome Extensions in Scratchpad Think: dialers, Loom, TextBlaze, ZoomInfo, etc |
Imbedded Scratchpad capabilities in your existing Salesforce | Use Scratchpad on your phone |
👇🏻 Let's see what this looks like in action: 👇🏻
Part 1: Chrome Extension
Scratchpad Command (aka: Scratchpad On The Go)
Sync Scratchpad with other applications
Embed Scratchpad into Salesforce Reports
Part 2: Web App
Keep your Home page
Use Chrome Extensions in Scratchpad
Use Scratchpad on your phone
Part 3: Best of Both Worlds
How to use the Web App when Chrome is enabled
Related Articles:
Questions? Chat with us in the corner through WISH or email us at [email protected]
Need more help? Book a free 1:1 session with a member of our User Delight team today!
Ready to make your sales team happy? Talk to sales or learn how to purchase Scratchpad here.