Before
Can my organization trial Scratchpad before purchasing?
Yes, if your organization does not currently have any paid seats, we can turn on a short trial so you all can explore the full functionality of Scratchpad before paying a dime. Reach out to our team at [email protected] to request a trial.
I want to know more. Who can help me understand the full capabilities of Scratchpad before making a purchase?
Our User Delight team is more than happy to meet with you to talk about Scratchpad and how it can help you and your organization. Find a time slot that is convenient for you here.
I want my team to have a good understanding of Scratchpad and how to use it to get the most benefit before making a purchase. What is the best way to make this happen?
Great question, our User Delight team is more than happy to meet with your team on an individual basis and team level to dive into Scratchpad. Best outcome is having an IC or two schedule some time with a team member for free personalized assistance to best determine how your team would be utilizing Scratchpad. There is so much to Scratchpad, and we want to tailor it to your team and organization. After that meeting (or two), then schedule a team call with us to share best practices and organization specific use cases. Our team can turn on a trial for your organization during this process so everyone can utilize Scratchpad to its fullest. Once you are ready, you can boogie over to our self serve in product to purchase the plan best for your team/organization.
Can I purchase a month-to-month plan for my team?
Not as of today. Currently, we offer plans on an annual basis.
After
I have purchased a paid plan and want to ensure my team is making the most of it. Who can I talk to?
We have an entire User Delight team happy to help you and your team. You and your team are strongly encouraged to take advantage of our free, personalized 1:1 sessions to hone in on how your team can best utilize Scratchpad. We talk to sales people all day long and have some great tips, tricks, and best practices to share as well! We also offer team calls to help get everyone on your team get up and going. These are best had after our User Delight team has met with someone at your organization and understands your unique use cases. We are here for you and your organization throughout your entire Scratchpad journey. This means unlimited calls and email support from our User Delight team.
I purchased a paid plan but need help in Studio setting things up. I want to ensure adherence and uniformity for my teams. Who can help me?
Anyone from our User Delight team can meet with you to help you configure Studio. Grab a time slot that works with your schedule here to get started. We are here for you and your organization throughout your entire Scratchpad journey. This means unlimited calls and email support from our User Delight team.
What support does Scratchpad offer myself and my team after purchasing?
Here at Scratchpad, we settle for nothing less than a world-class experience for our users. We have an entire User Delight team dedicated to offering support and assistance to anyone and everyone. We are here for you and your organization throughout your entire Scratchpad journey. This means unlimited calls and email support from our User Delight team. Feel free to schedule time with a member of our User Delight team here or email us at [email protected].
How can I add additional seats after I purchased?
Today, you are unable to add additional seats through our self serve. Please reach out to [email protected] to ask for additional licenses.
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Questions? Chat with us in the corner through WISH or email us at [email protected]
Need more help? Book a free 1:1 session with a member of our User Delight team today!
Ready to make your sales team happy? Talk to sales or learn how to purchase Scratchpad here.