Are you receiving the error "Unsupported Salesforce Instance" upon opening Scratchpad, or wondering why your Scratchpad looks different today?
Some companies have multiple Salesforce instances. If you are one of them and are struggling to connect Scratchpad to the correct instance, follow along to troubleshoot and manage multiple instances.
Log into the Correct Instance
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Click Log out in the bottom-left corner of the settings window
Go to Salesforce and log out of all instances you are connected to, and close any open Salesforce tabs
Go back into Salesforce and sign in as usual
Lastly, go to Scratchpad by opening a new tab and click Sign in with Salesforce - this should log you in automatically
Still having trouble?
Use your company's custom domain to sign into Scratchpad
Go to Salesforce, click on your user image in the top right, copy the custom domain under your name by triple clicking
Go to Scratchpad, click Sign in with Salesforce, then click Use Custom Domain
Paste the custom domain and click Continue
You will be automatically logged in, or prompted to sign in with your Salesforce credentials
Manage Multiple Instances with Chrome Profiles
First, ensure you have a profile set up for your main SFDC instance. To create a profile for your second instance:
Navigate to Profiles on your Chrome menu bar
Select + Add Profile to create a new profile
Choose "Continue without an account" to ensure your profiles stay separate
Name your new profile, select a theme color, and add a profile picture to help distinguish one SFDC instance from another
Once your new profile is created, download the Scratchpad Chrome Extension on sign-in with the credentials for your second SFDC Instance.
Now you can easily toggle between your instances ↓
