Have you made recent updates, like adding or removing fields, to your SFDC back-end? Below are the two ways that will allow you to see these updates in Scratchpad!
Automatic Refresh
When opening a new Scratchpad tab or refreshing your Scratchpad screen, our system will check if your Salesforce cache is more than 2 hours old. If it is, your cache will automatically refresh and any updates made in SFDC will be visible in Scratchpad
Manual Refresh
If you’re an Admin in Scratchpad, you have the ability to refresh your Salesforce cache directly from Settings. Please note, this refresh applies only to your instance, not the entire team.
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Integrations under Account
Under Salesforce, click Refresh next to Configuration data
Once the refresh is complete, your screen will automatically reload and your changes will appear
For non-Admin users, please reach out via Wish on your Scratchpad homepage or email us at [email protected], and we’ll be happy to assist with a refresh!