Integration Overview
The Gong integration allows you to seamlessly bring Gong-recorded calls into Scratchpad. Once connected, Scratchpad will sync the last 30 days of calls from Gong and continue syncing all future calls.
With this integration, Scratchpad can automatically suggest AI updates based on call insights, eliminating the need to manually fill in fields after meetings!
Adding Gong
Please note, you must be both a Scratchpad Admin and a Gong Technical Admin to add and approve this integration.
This integration is company-wide, meaning it will sync Gong calls for your entire team.
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select General on the left menu bar and Connect Gong
Ready to start receiving AI suggestions? Learn how here
FAQ
What permissions are required when initially adding the integration?
Please view required permissions here
Please view required permissions here
Will I receive AI suggestions for the past 30 days of Gong calls, as well as calls moving forward?
No, AI suggestions will only be generated for calls moving forward.
We sync the last 30 days of Gong calls to give you historical data, but these calls are primarily intended for testing different prompts you you'd like to set up.
How long after a Gong call ends will I see AI suggestions in Scratchpad?
AI suggestions will appear within 5–10 minutes after Gong has finished processing the call.
Curious to learn more? Book time with a Product Specialist today!