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Gong Integration

Learn more about Scratchpad's Gong Integration

Updated over a week ago

Integration Overview


The Gong integration allows you to seamlessly bring Gong recorded calls into Scratchpad. Once connected, Scratchpad will begin syncing all future calls for current Scratchpad users – with the option to import past calls

With this integration, Scratchpad can automatically suggest AI updates based on call insights, eliminating the need to manually fill in fields after meetings!

Adding Gong


Please note, you must be both a Scratchpad Admin and a Gong Technical Admin to add and approve this integration.

This integration is company-wide and does not need to be enabled at the user-level.

  1. Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage

  2. Select General from the left menu bar and Connect Gong

Ready to start receiving AI suggestions? Learn how here

Import Past Calls


You can manually import past calls from Gong into Scratchpad for existing Scratchpad users. Each import is limited to 1,000 calls, and AI suggestions will not be generated for these imported calls. Any calls already recorded in Scratchpad will be skipped.

To import past calls:

  1. Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage

  2. Select General from the left menu bar

  3. In the Integrations section, find Gong and click Import past calls

  4. Choose a date range

  5. Click Import, it can take up to 10 minutes for the sync to complete

FAQ


How long after a Gong call ends will I see AI suggestions in Scratchpad?

AI suggestions will appear within 5–10 minutes after Gong has finished processing the call

What is Scratchpadʼs method of integration with Gong?

Scratchpad connects to Gong via Gong's Public API to pull call transcripts and

metadata into the Scratchpad environment.

What data is being accessed from Gong?

Scratchpad accesses call transcripts, call metadata (title, duration, language), interaction insights (speakers, topics, stats), media links, workspace info, and user details (ID, name, phone).*


*Media may contain PII or biometric data; handled per privacy laws.

Where is Gong data stored, and for how long?

Data is stored in AWS US-East. Data is retained for the duration of the contract,

after which the customer can exercise their option to have the data deleted.

Is data encrypted in transit and at rest?

Data is encrypted both in transit (TLS 1.2 or higher) and at rest.


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