Skip to main content

Gong Integration

Learn more about Scratchpad's Gong Integration

Updated over a week ago

Integration Overview


The Gong integration allows you to seamlessly bring Gong recorded calls into Scratchpad. Once connected, Scratchpad will begin syncing all future calls.

With this integration, Scratchpad can automatically suggest AI updates based on call insights, eliminating the need to manually fill in fields after meetings!

Adding Gong


Please note, you must be both a Scratchpad Admin and a Gong Technical Admin to add and approve this integration.

This integration is company-wide, meaning it will sync Gong calls for your entire team.

  1. Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage

  2. Select General on the left menu bar and Connect Gong

Ready to start receiving AI suggestions? Learn how here

FAQ


How long after a Gong call ends will I see AI suggestions in Scratchpad?

AI suggestions will appear within 5–10 minutes after Gong has finished processing the call

Can I sync past calls?

Yes! You can manually import past calls from Gong into Scratchpad. Each import is limited to 1,000 calls, and AI suggestions will not be generated for these imported calls. Any calls already recorded in Scratchpad will be skipped.

To import past calls:

  1. Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage

  2. In the Integrations section, find Gong and click Import past calls

  3. Choose a date range

  4. Click Import, it can take up to 10 minutes for the sync to complete

What is Scratchpadʼs method of integration with Gong?

Scratchpad connects to Gong via Gong's Public API to pull call transcripts and

metadata into the Scratchpad environment.

What data is being accessed from Gong?

  • Access call transcripts

  • Access basic call data (title, duration, spoken language)

  • Access extended call data:

    • Interaction stats

    • List of speakers

    • Main topics of conversation

  • Access a URL to play or download the call media (audio or video)

    • *Call media may include PII and biometric data – handles according to privacy laws and agreements

  • Access a list of all workspaces

  • Access user data (ID, name, phone number)

Where is Gong data stored, and for how long?

Data is stored in AWS US-East. Data is retained for the duration of the contract,

after which the customer can exercise their option to have the data deleted.

Is data encrypted in transit and at rest?

Data is encrypted both in transit (TLS 1.2 or higher) and at rest.


Did this answer your question?