Integration Overview
The Gong integration allows you to seamlessly bring Gong recorded calls into Scratchpad. Once connected, Scratchpad will begin syncing all future calls.
With this integration, Scratchpad can automatically suggest AI updates based on call insights, eliminating the need to manually fill in fields after meetings!
Adding Gong
Please note, you must be both a Scratchpad Admin and a Gong Technical Admin to add and approve this integration.
This integration is company-wide, meaning it will sync Gong calls for your entire team.
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select General on the left menu bar and Connect Gong
Ready to start receiving AI suggestions? Learn how here
FAQ
How long after a Gong call ends will I see AI suggestions in Scratchpad?
AI suggestions will appear within 5–10 minutes after Gong has finished processing the call
Can I sync past calls?
Yes! You can manually import past calls from Gong into Scratchpad. Each import is limited to 1,000 calls, and AI suggestions will not be generated for these imported calls. Any calls already recorded in Scratchpad will be skipped.
To import past calls:
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
In the Integrations section, find Gong and click Import past calls
Choose a date range
Click Import, it can take up to 10 minutes for the sync to complete
What is Scratchpadʼs method of integration with Gong?
Scratchpad connects to Gong via Gong's Public API to pull call transcripts and
metadata into the Scratchpad environment.
What data is being accessed from Gong?
Access call transcripts
Access basic call data (title, duration, spoken language)
Access extended call data:
Interaction stats
List of speakers
Main topics of conversation
Access a URL to play or download the call media (audio or video)
*Call media may include PII and biometric data – handles according to privacy laws and agreements
Access a list of all workspaces
Access user data (ID, name, phone number)
Where is Gong data stored, and for how long?
Data is stored in AWS US-East. Data is retained for the duration of the contract,
after which the customer can exercise their option to have the data deleted.
Is data encrypted in transit and at rest?
Data is encrypted both in transit (TLS 1.2 or higher) and at rest.
Curious to learn more? Book time with a Product Specialist today!