Enable Call Recording
AI suggestions are automatically generated for calls once call recording is enabled and prompts are configured. Learn more here.
Please note, if Zoom is enabled, calls are recorded directly without the Notetaker joining. If not, the Notetaker will join to record.
Manage Recording Preferences
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Call Recording under Account
Toggle on your preferences for Auto-record
External meetings: Automatically record all meetings with at least one external participant.
Internal meetings: Automatically record all meetings with only internal participants.
FAQ
Why are my Zoom calls not recording?
Why are my Zoom calls not recording?
Having trouble with calls being recorded? Below are some common situations that prevent Scratchpad from recording:
The host of the meeting was not present, or you were not the host
The host's local recording setting is disabled
The host has disabled permitting participants to record locally
The host has disabled requesting recording permission within the current call
Host is using the web client instead of the Zoom desktop app
Does Call Recording work with other meeting platforms, like Google Meet or Microsoft Teams?
Does Call Recording work with other meeting platforms, like Google Meet or Microsoft Teams?
Yes. Scratchpad's Call Recorder will auto-join meetings from Google Calendar, regardless of the meeting platform type. The only meeting platform not supported at the moment is Webex.
If you aren't using Google Calendar, you can manually invite the Scratchpad Notetaker to your call:
Navigate to Calls within your Scratchpad Navigation Bar
Select Invite to call in the top right
Paste your meeting link and click Invite
Curious to learn more? Book time with a Product Specialist today!