Overview
If you see an error like:
"OAuth App Blocked"
"OAuth Error"
"OAUTH_APPROVAL_ERROR_GENERIC"
…it means that Scratchpad doesn’t have access to connect with your Salesforce account.
To resolve this, you’ll need help from your Salesforce Administrator or Operations team. They must confirm that Scratchpad is installed correctly, and that your profile or user is allowed to access Scratchpad.
Resolution
Salesforce Admins can resolve this error in Salesforce by checking the following:
1. Confirm Scratchpad is installed as a connected app
In Salesforce, go to Setup → Apps → Connected Apps → Connected Apps OAuth Usage → Scratchpad → Install
Please note, if Scratchpad was previously uninstalled, it may appear at the bottom of the list rather than in the expected alphabetical order.
Not seeing Scratchpad?
If Scratchpad does not appear under the Connected Apps OAuth Usage list, follow the steps below:
Enable the setting for Approve Uninstalled Connected Apps on the Salesforce profile being used to sign in
Log in to Scratchpad via app.scratchpad.com
After successful login, Scratchpad will appear and can be installed for your team.
2. Configure user access
Once Scratchpad is installed, click Manage App Policies and ensure Permitted Users is set to All users may self-authorize (default)
3. Re-authenticate in Scratchpad
After policies are updated, users can log back into Scratchpad and re-authenticate with Salesforce successfully!
Still having trouble after following these steps?
Check out Salesforce's in-depth guide, or email us at [email protected] and we'll help you troubleshoot.