Subscription Overview
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Billing & Usage under Workspace
You can now manage your Plan, Billing, and Usage
→ To see your renewal date, update existing payment methods, or update your billing information, click Manage Billing within Billing & Usage.
Add Additional Seats or Credits
When you add seats or credits, you'll be charged a prorated amount right away. Once payment is processed, your subscription will automatically update to reflect the new total.
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Billing & Usage, then select Update Plan
Update your subscription:
Seats - Adjust the Quantity to your desired total seat count
Credits - Select your desired amount of Additional Credits
Select a Payment method, click Pay and update to confirm
If your organization purchased Scratchpad through an order form or has custom billing terms, you'll see a Submit Request button instead of a payment option.
Your request will go directly to our Billing Team, and they'll be in touch as soon as possible to complete your request.
Assign Seats
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Members under Workspace
Search for the user you would like to upgrade
Under the Plan column, flip the type to your existing paid plan
To remove a user from your paid plan, simply flip their Plan type to Free
Remove Seats
For seat reductions, the subscription will be updated with the reduced seat count immediately. Changes to your billing will take into effect in the next billing period with no proration.
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Billing & Usage under Workspace, then select Update Plan
Remove the desired number of seats under Quantity
Click Update to confirm
If your organization purchased Scratchpad through an order form or has custom billing terms, you'll see a Submit Request button when attempting to remove seats.
Your request will go directly to our Billing Team, and they'll be in touch as soon as possible to complete your request.
FAQ
Why don't I have the option to manage seats?
Only Subscription Owners can manage seats in Scratchpad as of today. You can see who your Subscription Owner is by going to Settings > Billing & Usage
How can I cancel my subscription?
If you wish to cancel your subscription, go to Settings > Plans in Scratchpad and submit your cancelation request via our chatbot in the bottom-right.
You can also reach out to [email protected] before your next billing/payment date.
How can I remove users that left the company?
Scratchpad will check for users that have been deactivated in Salesforce, and automatically remove them from your paid plan and members list.
Do monthly self-serve subscriptions auto-renew each month?
Yes, self-serve subscriptions auto-renew monthly. You are billed on the same day every month, and we will send you an email as a reminder.