Manage your Subscription
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Billing & Usage under Workspace
You can now manage your Plan, Billing, and Usage
→ To see your renewal date, update existing payment methods, or update your billing information, click Manage Billing within Billing & Usage.
Upgrade Users to your Paid Plan
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Members under Workspace
Search for the user you would like to upgrade
Under the Plan column, flip the type to your existing paid plan
To remove a user from your paid plan, simply flip their Plan type to Free
Add Additional Seats
For seat additions, you will be charged the prorated amount of the newly added seats immediately. After successful payment, the subscription is then updated with the newly added seat count.
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Billing & Usage under Workspace, then select Update Plan
Add the desired number of seats under Quantity and select your Payment method
Click Pay and update to confirm
If your organization purchased Scratchpad through an order form instead of self-serve, or has special billing terms, you will see Submit Request when attempting to add seats. Your request will be sent to our Billing Team and they will be in touch as soon as possible with next steps!
Remove Seats
For seat reductions, the subscription will be updated with the reduced seat count immediately. Changes to your billing will take into effect in the next billing period with no proration.
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Billing & Usage under Workspace, then select Update Plan
Remove the desired number of seats under Quantity
Click Update to confirm
If your organization purchased Scratchpad through an order form instead of self-serve, or has special billing terms, you will see Submit Request when attempting to remove seats. Your request will be sent to our Billing Team and they will be in touch as soon as possible with next steps!
FAQ
How can I remove users that left the company?
How can I remove users that left the company?
Every Saturday, Scratchpad will check for users that have been deactivated in Salesforce, and automatically remove them from your paid plan and members list.
Why don't I have the option to manage seats?
Why don't I have the option to manage seats?
Only Subscription Owners can add or remove seats in Scratchpad
Do monthly self-serve subscriptions auto-renew each month?
Do monthly self-serve subscriptions auto-renew each month?
Yes, self-serve subscriptions auto-renew monthly. You are billed on the same day every month, and we will send you an email as a reminder. If you wish to cancel your monthly subscription, please reach out to [email protected] before your next billing/payment date.
Why do I see "Submit Request" when attempting to add or remove seats?
Why do I see "Submit Request" when attempting to add or remove seats?
This means that your organization purchased Scratchpad through an order form instead of self-serve, or has special billing terms. Your request will be sent to our Billing Team and they will be in touch as soon as possible with next steps!