Common Troubleshooting Steps
Are you using our Chrome Extension (CRX)?
Are you using our Chrome Extension (CRX)?
If you're using our web app, (app.scratchpad.com), you'll need to use our CRX in order to use Scratchpad Command. You'll know you're on the CRX if every new tab starts up with Scratchpad
Have you enabled Scratchpad Command?
Have you enabled Scratchpad Command?
Navigate to the Gear Icon in the bottom-left corner of your Scratchpad homepage
Select Integrations on the left menu bar and add Scratchpad Command
Is your Google Chrome up-to-date?
Is your Google Chrome up-to-date?
To update Chrome: Google Settings > About Chrome > Update and relaunch your browser
Are you waiting for your new tab to completely load before attempting CMD+J/CTRL+J?
Are you waiting for your new tab to completely load before attempting CMD+J/CTRL+J?
Command will work on webpages that are completely loaded, you can try refreshing your screen if you're running into this issue
Is your cursor clicked into the screen or is it on the URL search bar?
Is your cursor clicked into the screen or is it on the URL search bar?
Make sure you have clicked into the webpage before using Command
Has your tab been open for a while?
Has your tab been open for a while?
Please refresh your tab, let it load completely, and then try CMD+J/CTRL+J again
Does your Google Chrome have 3rd party cookies disabled?
Does your Google Chrome have 3rd party cookies disabled?
The setting should be set to "Allow third-party cookies" or “Block third-party cookies in Incognito”
Do you have another extension that also uses CMD+J?
Do you have another extension that also uses CMD+J?
Although you can't change Scratchpad's CMD+J keyboard shortcut, you may be able to change the competing extension's shortcut. Follow the gif below ⬇️
If all of the above is in place, please reach out to [email protected]. Our team will get back to you as soon as possible to support!
FAQ
Is the layout of Scratchpad Command customizable?
Is the layout of Scratchpad Command customizable?
As of today, you are not able to customize the layout of Command
I received the "can't read or change site's data" error message and now Scratchpad Command doesn't work. What do I do?
I received the "can't read or change site's data" error message and now Scratchpad Command doesn't work. What do I do?
Select the 'puzzle piece' on right hand side of your Chrome bar, scroll down to 'Manage Extensions', click the 'details' button in the Scratchpad box, go to 'site access', ensure that 'on all sites' is the selection made.
