Common Command Troubleshooting Steps
Are you using our Chrome Extension (CRX)?
If you're using our web app, (app.scratchpad.com), you'll need to use our CRX in order to use Scratchpad Command. You'll know you're on the CRX if every new tab starts up with Scratchpad.
Have you enabled Scratchpad Command?
Navigate to Settings in the bottom-left corner of your Scratchpad homepage
Select Integrations on the left menu bar and add Scratchpad Command
Are you waiting for your new tab to completely load before attempting CMD+J/CTRL+J?
Command will work on web pages that are completely loaded, you can try refreshing your screen if you're running into this issue
Does your Google Chrome have 3rd party cookies disabled?
The setting should be set to "Allow third-party cookies" or “Block third-party cookies in Incognito”
Is your Google Chrome up-to-date?
To update Chrome: Google Settings > About Chrome > Update and relaunch your browser
Is your cursor clicked into the screen or is it on the URL search bar?
Make sure you have clicked into the webpage before using Command
Has your tab been open for a while?
Please refresh your tab, let it load completely, and then try CMD+J/CTRL+J again
Do you have another extension that also uses CMD+J?
Although you can't change Scratchpad's CMD+J keyboard shortcut, you might be able to change the competing extension's shortcut.
Please note, you may have to uninstall and reinstall the Scratchpad Chrome Extension after making changes to shortcuts to reset things.
Follow the gif below ⬇️
If all of the above is in place, please reach out to [email protected]. Our team will get back to you as soon as possible to support!