Scratchpad overview
Scratchpad is a web app and chrome extension that creates a workspace for your revenue team. We enable your team to easily collaborate, improve data hygiene, and keep customer information up to date. With Scratchpad, your team will have quick access to salesforce, their notes, and your enablement content regardless of where they’re working.
Scratchpad & Salesforce
We connect to your company’s salesforce instance via API.
This means that we don’t have to store any of your company’s salesforce data
The exception is if you enable audit-trail, which allows you to track and see field changes. In this case, your data is securely stored.
We automatically inherit your salesforce configurations, permissions, and settings.
We don’t make any changes to your existing processes or configurations.
You don’t need to do any additional Salesforce configuration to give your team the same access in Scratchpad as they have in salesforce.
There is no integration or sync with your Salesforce.
Updates made in scratchpad are reflected in real-time in your salesforce instance via API.
We leverage Salesforce authentication for Scratchpad user account creation.
This means that you control who can access Scratchpad.
If you deactivate a salesforce login, that user can no longer access their Scratchpad account.
Scratchpad account & data ownership
The owner of the Salesforce instance used to log into Scratchpad is the owner of the Scratchpad Organizational Account.
When a user signs up for Scratchpad an Organizational Account is created for the owner of the Salesforce instance.
The owner of the Organizational Account has access to all activity/data under all Authorized Users’ accounts.
They also own all Business and Customer Data generated, documented, or uploaded by its Authorized Users
They also own all Scratchpad Notes linked to Salesforce records
Unlinked notes (ie grocery lists, personal notes) are not owned by the organizational account.
The above is true for both paid and free Authorized User accounts
Review our terms of service for more details
Scratchpad paid vs free Seats
Scratchpad free seats are still owned by your organization
They are only entitled to access the currently available features and functionality of Scratchpad. See scratchpad.com/pricing for the most up-to-date list.
They are bound to our Terms of Service
Scratchpad paid seats are owned by your organization
These seats are bound by your Order Form and any additional agreements between your company and Scratchpad
Scratchpad security
Scratchpad maintains Soc 2 Type 2 compliance
You can review more about our posture at trust.scratchpad.com
All users’ information and data are secured and maintained according to controls that align with SOC 2 Type 2.
FAQ
Why am I receiving a Salesforce “anonymizing proxy” login alert from Scratchpad, and how can I prevent it?
Salesforce may occasionally classify traffic originating from cloud infrastructure (such as AWS) as coming from an “anonymizing proxy.” Because Scratchpad connects to Salesforce via OAuth and API-based authentication from our hosted environment, this type of alert can sometimes be triggered even when activity is expected and legitimate.
If these notifications are creating noise for your team, your Salesforce admin can add Scratchpad’s outbound IP addresses to Salesforce Trusted IP Ranges:
Setup → Security → Network Access → Trusted IP Ranges
To ensure you receive the correct and most up-to-date IP addresses for your environment, please contact [email protected], and we’ll provide the appropriate details.